Client story · Ecolab

Ecolab®
CIP IQ™

How we helped Ecolab launch an AI-powered clean-in-place tool with a challenge every plant manager could get behind: Don’t just run. Outrun.

Campaign platform
Video
Sales Enablement
Paid Digital
Events + Merch

7.56%

Click-through rate, vs. a 1.27% benchmark

1,771

Conversions from the launch ad campaign

$0.95

Average cost per click across 25,000 clicks

Source: CIP IQ Google Performance Max campaign report, prepared by Words At Work, December 2025.

The launch video
Where Ecolab was

The inventors of CIP, going digital

Every dairy, brewery and beverage plant runs clean-in-place (CIP) washes. They’re essential for food safety and product quality, and they take up a lot of production time.

Ecolab invented CIP. In September 2025, at Drinktec, it launched Ecolab CIP IQ: an AI-enhanced digital tool that monitors every wash in real time. It flags runs that don’t follow a plant’s cleaning procedures and finds ways to run them more efficiently.

Ecolab says customers can see up to 15% more capacity and 20% less water use. (Those figures are averages from customer sites, and results vary.) Ecolab asked us to help launch it in a way that made a technical product feel like a competitive edge.
‍
What Ecolab asked us to solve

Selling AI to people who’ve heard it all

Plant managers are practical. They’re skeptical of AI hype, and with good reason: an MIT study found that 95% of enterprises investing heavily in AI see zero return.

What they do have is real questions. I scheduled a wash, but did it run? It ran, but was it effective? Is my optimization even working?

The launch had to answer those questions plainly for customers. It also had to give Ecolab’s own sales teams something they’d be excited to carry into every plant.

The idea

Every plant already runs CIP. Now they can outrun the competition.

How we helped

Don’t just run. Outrun.

CIP people talk about wash “runs.” Working with Ecolab’s team, we took that everyday word and turned it into a race. Running CIP is the baseline. Outrunning it means cleaner washes, less downtime and more capacity than the plant down the road.

The platform gave the launch an athletic energy that technical tools rarely get: sprinters on the starting line, water that moves like a finish-line sprint, and a sneaker-and-star badge that worked as well on a sticker as on an ad.

Under the energy, the message stayed concrete. Verification, conformance and optimization: confirm every wash ran, catch the ones that didn’t follow procedure, and find the next improvement.
What we built for Ecolab

One race, every lane

We helped Ecolab reach every audience: customers in search and on YouTube, sales reps in the field, and Ecolab employees at headquarters.

01

Campaign platform

The “Don’t just run. Outrun.” line, the sneaker badge, the icon wheels and the visual language that ties every piece together.
02

Launch video

We shot a 30-second ad and wrote and storyboarded a 90-second explainer with professional voiceover. A :38 cut ran on YouTube in the paid campaign.
03

Sales enablement

Sell sheet, digital discovery guide, sales deck and the eBook “Cutting through the noise.” It takes on AI skepticism directly.
04

Paid digital + landing page

A Google Performance Max campaign with image, video and headline sets, driving to a CIP IQ landing page with a custom icon set.
05

Internal launch event

A town hall video, then “Get in the Mix” at Ecolab headquarters. Employees pedaled smoothie bikes fitted with custom CIP IQ star wheels.
06

Event signage + swag

“Get in the Mix” and “CIP IQ is totally sweet!” signs, Outrun T-shirts for the crew and a table full of die-cut sneaker stickers.
07

Trade shows

Stickers for the global debut at Drinktec 2025, and the Ecolab Food & Beverage booth at IPPE, where CIP IQ sat alongside Ecolab’s digital lineup.
08

Sales incentive

“It’s time to outrun the competition.” A campaign kit folder announced custom Ecolab steel-toed athletic shoes for the first 100 CIP IQ installs, for the rep and up to three customer team members.
Results for Ecolab

Six times the clicks. A head start for sales.

The Performance Max campaign got about six times the industry benchmark click-through rate. Performance Max ads usually get lower click-through rates than search ads. The top performers came straight from the platform: “Do your CIP washes outrun?” and the “Unlock your full CIP capacity” image.
330K+
Impressions
25K
Clicks
1771
Conversions
5.05%
Conversion Rate
And the partnership kept growing. In 2026, Ecolab brought us back to help with a holistic CIP initiative and CIP equipment content.
“[Client quote — Ecolab Food & Beverage marketing, on the launch]”
[Name]
[Title], Ecolab
Business to human

Launching something technical? We’ll help people care.